Returns
Associated Software Sales Earth Element Corp. Subsidiary | Authorized NSLA reseller
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Shipping Damaged Products
all shipping damage claims.
Shipping Damaged Products should be refused. If Shipping Damaged Products are accepted
inadvertently, You must mail Associated Software Sales Customer Support at
support@associatedsoftwaresales.com.com WITHIN THE FIRST 24 hours of receipt to report
damage and be eligible for damage claim. This is necessary for Associated Software Sales to
file a shipping damage claim on behalf of customers. Associated Software Sales is not liable
for any monies lost when the carrier refuses shipping damage claims.
Potentially Defective Products
99% of initially diagnosed "Potentially Defective Products" turn out to be configuration or
compatibility issues and are not "Defective Products"
.
Non-Defective Products ( "Buyers Remorse" )
Please apply to RMA using this link http://www.associatedsoftwaesales.com/rma.html
Defective software CDs and DVDs may be returned for the same title only. Some software
programs, consumables and media are not returnable to Associated Software Sales under any
circumstance and must be returned to the manufacturer. Scratched, or abused will not be
accepted for return or credit).Returned products are subject to shipping, and restocking
charges, or refund rejection as listed below.
RMA Fee Schedule for Returned Item Condition
Products returned New, Unopened in perfect condition with all packaging and item materials
and manuals that can be resold as new are subject to a 15% restock fee + Shipping cost.
Products returned Opened with missing items, packaging or accessories or customer caused
item, packaging or accessory damage that cannot be resold as for any reason will be
discarded with no refund.
Failure to return a product within 30 calendar days from purchase date will be deemed to be a
permanent acceptance of the product. Return is not allowed for any reason after this point. The
return must go to our return warehouse with a valid RMA on the label via UPS with tracking
showing pickup on or before 30 calendar days from purchase date.
IMPORTANT NOTES
All returns must be sent using this link http://www.associatedsoftwaresales.com/rma.html prior
to return. Returned product must have a valid RMA number written on the shipping label. Return
shipments without valid RMA numbers will be rejected. Customer is responsible for return
shipping charges to Associated Software's distribution center. Customer is responsible for all
risk of loss and damage to products being shipped for return. Fully insure return shipment in
case of loss or damage.
Still Have Questions? Contact Customer Service
For questions regarding products, order delivery, or returns, please contact Associated
Software Sales Customer Service: (888) 800-1699 x4 support@associatedsoftwaresales.com
Thank you!
- Associated Software Sales